HOW DO I KNOW IF A JML PRODUCT IS GENUINE?

A genuine JML product will always have the JML logo and JML contact details displayed on the packaging.

ONLINE SHOPPING

When shopping on a UK market place or website, please bear in mind that JML only ever ship from the UK. JML also have authorised resellers within the UK. Should you wish to check that a seller of a JML product is genuine, you can contact our customer services team who will be happy to confirm a seller’s status.

If a seller is advertising shipping from outside the UK, then we cannot guarantee the authenticity or safety of the product.

Buying your product from www.jmldirect.com will always guarantee that you receive a safe and genuine product. You will also be covered by JML’s money back guarantee.

WHAT DO I DO IF I COME ACROSS A COUNTERFEIT JML PRODUCT?

We take brand protection very seriously at JML and aim to act on all cases of infringement where possible. If you find a retailer, either online, on a market or in a store, that may be offering counterfeit JML products, or if you have concerns about the authenticity of a product that you have purchased, please contact us via our customer service channels and provide as many details as you can (images of the item you purchased, the name and location of the seller and/or the website address).This will help us to identify the problem and follow up accordingly.