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Contact Us

We’re always keen to help with any questions or queries you may have. Answers to many common customer questions can be found on our FAQ page, but if you’re still in need of help, please don’t hesitate to get in touch.


Order Line:

UK customers: 0871 221 2677

Calls cost 13p per min plus your phone company's access charge

Republic of Ireland customers:
041 978 0001

Lines are open 24 hours a day, 7 days a week.


Postal address

JML Customer Services
Unit 1 East Side
Port of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP

Customer services

UK customers
0800 781 7831

Republic of Ireland customers:
041 978 0003

Lines are open from 9am to 6pm Monday to Friday.

Calls to 0800 numbers are free of charge for UK customers using a BT landline. Other line charges may vary

JML welcomes customer feedback on all aspects of your relationship with us. We take all such comments seriously, and use them to ensure we continually improve the service we provide. In order for us to learn and improve our services we want to use the feedback from the contact that we have to make changes.

If you feel that we have not met the standards you would expect please do speak to a customer service advisor. Additionally you can click here to complete a “Have Your Say on JML’s Services” form to give us your feedback. All feedback received will be investigated and receive a full response where necessary.

Or send us feedback with this form