Below are our most frequently asked questions for delivery. If you require additional information please contact us.
- Ordering in time for Christmas Delivery
- How much will delivery cost?
- How long will standard delivery take?
- Do you offer next working day delivery?
- Do you deliver internationally?
- Is a signature required to accept delivery?
- What happens if I’m not at home when you deliver?
- My delivery has not arrived, what should I do?
- What should I do if I am unhappy with my purchase?
- What should I do if I have received damaged or incomplete goods?
- What should I do if I have lost my product instructions?
- What types of products cannot legally be returned?
- Where do I post items that I want to return?
How much does delivery cost?
|Order value||Cost of delivery||Delivery|
|*Standard UK Delivery||£0.99 - £44.99||£2.95||Delivery within 4-5 working days|
|**Next Working Day UK Delivery||£0.99 - £44.99||£6.95||Order by 2.30pm for Next Working day delivery|
|Eire (Republic of Ireland)||All orders||€8.95||Order by 2.30pm for delivery within 4-5 working days|
*A small number of products may require an additional postage cost due to the size of the parcel or other special considerations. If any additional fees are applicable then this will be made clear at checkout before you complete your order.
**For the following locations next day delivery may take up to two working days: Aberdeen (AB 30-35, 41-54), Northern Highlands (AB 36-38, 55-56), FK (17-21), HS (1-8), IV (All), KW (0-14), PH (15-32, 34-48), Eire (Republic of Ireland) (EI (ZZ75) (All)), Glasgow (G 83), Guernsey (GY 9), Oban (HS 9, KA 28, PA 20-99, PH 33, 49-99), Isle of Man (IM (All)), Arran (KA 27), Orkney Shetland (KW 15-99, ZE (All)), Northern Ireland (BT1-BT94) and Cornwall (TR 21-25).
We do not deliver to BFPO addresses.
Orders can only be delivered to the country of the customer’s billing address.
Ordering in time for Christmas Delivery
The Christmas Elves at JML will be working hard to get your orders out to be before Christmas, we will guarantee delivery for orders placed by the following times:
- Priority - Next Day Delivery, Before 14:30 on Thursday 21st December
- Standard Delivery - Before 14:30 on Wednesday 20th December
Orders will still leave our dispatch centre after these dates and should arrive before the big day, but this isn't guaranteed.
We aim to deliver all products within 4 - 5 working days. On rare occasions delivery may take a little longer; if you have not received your items within 14 days of you placing your order, please contact our customer service team.
Do you offer next working day delivery?
We offer a next working day delivery service for an additional £4 on UK orders. If you have placed your order before 2pm on a working day (Mon to Fri excluding Bank Holidays) we will deliver the next working day. Next working day delivery excludes the following locations: Aberdeen (AB 30-35, 41-54), Northern Highlands (AB 36-38, 55-56), FK (17-21), HS (1-8), IV (All), KW (0-14), PH (15-32, 34-48), Eire (Republic of Ireland) (EI (ZZ75) (All)), Northern Ireland (BT1-BT94), Glasgow (G 83), Guernsey (GY 9), Oban (HS 9, KA 28, PA 20-99, PH 33, 49-99), Isle of Man (IM (All)), Arran (KA 27), Orkney Shetland (KW 15-99, ZE (All)) and Cornwall (TR 21-25) and BFPO addresses.
Do you deliver to the Republic of Ireland?
Yes, we do deliver to the Republic of Ireland; please visit our Irish website to see our prices in Euros. For more information, please call our customer service centre, on 041 9780 003.
Do you deliver internationally?
Although a number of JML products are available worldwide, we regret that we cannot currently post orders to international destinations. Customers in Germany can, however, order products through our German website.
Is my signature required to accept delivery?
With the exception of some smaller items, most orders will require a signature upon delivery.
What happens if I am not at home when you deliver?
If you are not able to sign for your order when it arrives, the courier will put a delivery card through your letterbox, which will include details on how to re-arrange delivery, or where you can collect your order in person.
If the order is not delivered, or collected in person, it will be returned to JML.
My delivery has not arrived, what should I do?
If you do not receive your order within 14 days of you making your purchase, please contact our customer service team FREE on 0800 781 7831.
What do I do if I am unhappy with my purchase?
If for whatever reason you are unhappy with your purchase, we can provide a refund under the terms of our 30-day money back guarantee. However, you must keep all the product packaging, including the instructions and the product must be returned in a saleable condition. Please re-pack your item, along with the dispatch note. This will help us to process your order. And please post it back to us. Please be aware, you will be responsible for paying returned postage costs, unless your item is faulty.
Please contact customer services if you wish to return your items.
Nothing in our 30-day money back guarantee policy or this section affects your statutory rights. For example, you have a right to claim a repair or replacement of goods for up to 6 years from the date of purchase (5 years in Scotland) if your goods were not of satisfactory quality or fit for their purpose on the date of purchase. If you make a claim during the first 6 months, and we reject it, it's up to us to prove the goods were of satisfactory quality or fit for purpose at time of sale. After 6 months, it's up to you to show that the product had a fault or defect when it was sold. If you ordered via telephone or internet you have the right under distance selling regulations to cancel your order and receive a refund for home delivered items under our JML Guarantee of 30-day money back guarantee.
What do I do if I've lost my product instructions?
If you lose your instructions please contact Customer Services who can supply you with a new set. If you require MSDS information relating to any products we can provide this on request.
Please contact customer services if you require a new set of instructions.
What should I do if I have received damaged or incomplete goods?
If you are cancelling because there is a fault with the product, clearly state the details of the fault. We will meet the cost of returning the product or products to us if the goods are faulty or incorrect. For all other cancellations, you must return the goods to us at your cost.
What types of products cannot legally be returned?
For legal or hygiene reasons there are a small number of products that can’t be returned. You will not have any right to cancel a purchase for the supply of any of the following goods:
For the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
For the supply of audio or video recordings or computer software if they are unsealed by you.
For the supply of cosmetic goods if they are unsealed by you.
Where do I post items that I want to return?
If you are returning items to us, please post them to the following address:
Port of Tyne Authority
Tyne and Wear