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Delivery & Returns

Delivery

We aim to deliver to your door within 7-10 working days, at the latest, subject to availability. We also offer express delivery for most of our products.


Receiving delivery

Products that are dispatched by our nominated carrier will often require a valid signature as proof of delivery. Not all our products will require a proof of delivery signature - our customer service team will be happy to advise when a signature is required.


Delivery dates cannot be completely guaranteed. If you have not received your product within 10 working days, please contact our customer service team. We will make every reasonable effort to ensure that goods are always delivered within 28 days of being ordered.


Where do you deliver to?

We deliver to all UK addresses with a postcode, including the Isle of Man, Isle of Wight, and Anglesey. If you reside within a non-UK mainland area you may be subject to a small delivery surcharge; the delivery cost will be clearly displayed for you during checkout. Please note that UK customers cannot have their order delivered to a Republic of Ireland address.

We also deliver to Republic of Ireland customers at a flat rate of €8.95. Please note that Republic of Ireland customers cannot have their order delivered to a UK address. Please contact customer services on (+44) 0871 221 2677 or 041 978 0003 for further information.

Unfortunately we do not currently deliver to BFPO addresses. If you would like to continue with your order please use a UK delivery address.


How much is P&P?

Price Delivery
£0.99 - £19.99 £2.95
£20.00 - £74.99 £4.95
£75+ FREE

Priority Postage

We offer a priority postage service for an additional £4 on UK orders. If you have placed your order before 2.30pm on a working day (Mon to Fri excl. Bank Hols) we will deliver the next working day. Delivery to Northern parts of Scotland, Scottish Isles, Northern Ireland, Jersey, Guernsey, Isle of Wight, Isle of Man and Scilly Isles can take up to 2 working days. When available you will have the option to select our priority postage service when you are entering your delivery address during the checkout process.

We use DPD for our priority service postage. Here are some of the benefits of using this service:

Precise
We’ll give you a 15 minute delivery slot in which we’ll arrive to deliver your parcel

Interactive
Use your text message to re-arrange your delivery slot

Tracking
You can see your deliveries as they happen with DPD mobile

Personal
We’ll also tell you which DPD driver is delivering your parcel


CLICK HERE to view a short film from DPD showing the benefits of using their priority service


DPD Priority Service

What if I'm not in?

Most of our products are dispatched by our nominated carrier and will usually require a valid signature as proof of delivery. If you are not in when your goods arrive by courier, a card will be put through your door giving details of the attempted delivery, and will provide contact details for the courier company. If this fails, the goods will be returned to JML.


Tracking your order

To view the status of your order, simply log-in to your account. The Your Account page will detail the current status of any current orders and if they have been dispatched yet for delivery.
Smaller items will be delivered to you via Royal Mail and should arrive within 7 days. Larger items may be delivered by courier. In this case, a tracking number may be available. Your tracking number and the courier’s details will be sent to you in your dispatch email; you can use the number to track your order by visiting the courier’s website.


Cancelling your order

To cancel your order, you must contact customer services in writing via email or letter as soon as possible. It is very difficult to cancel an order once it has been dispatched from our warehouse.


Returning your products

– the JML Guarantee

We’re confident that you’ll love our products, but for your peace of mind, we offer a 30-day refund policy on every purchase. So if, for whatever reason, you’re not completely satisfied with your purchase, you can always send it back to us. Please note this does not apply to cosmetics. Returns for cosmetics are only accepted within 30 days for a full refund if they are unopened/sealed and not used.

All you need to do to use the 30-day refund policy is to make sure you keep all the product packaging, instructions and other contents, as well as the included dispatch note. Once your item is returned, a full refund will be processed, usually within 7 working days.

The statutory right to cancel will not be affected by the additional 30-day refund policy.


How do I return a product?

To return a product, you must contact customer services in writing via email or letter as soon as possible and tell one of our team that you’d like to return your item(s). They will then give you a return number. On your dispatch note, there is a section for returns, please enter the number there.

Re-pack your item, along with the dispatch note, and please post it back to:
JML
East Side
Port of Tyne Authority
Tyne Dock
South Shields
Tyne and Wear
NE33 5SP


Damaged or incomplete items

If an item arrives either damaged or incomplete, you are of course entitled to an exchange, or a full or partial refund. Please contact customer services and follow the same procedure as detailed above. JML is happy to refund the cost of postage for damaged or incomplete items to be returned. For all other cancellations, you must return the goods to us at your cost. Products must be returned via Royal Mail. Alternatively, we may arrange for a courier to collect the items. We cannot guarantee a full refund for postage if you choose to return your items via a different carrier other than Royal Mail.


Is there anything I can’t return?

For legal or hygiene reasons there are a small number of products that can’t be returned. You will not have any right to cancel a purchase for the supply of any of the following goods:

For the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

For the supply of audio or video recordings or computer software if they are unsealed by you.

The statutory right to cancel will not be affected by the additional 30-day money back guarantee.

If you are unsure whether your item can or cannot be returned, please contact customer services for more information.