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Getting Help

If you’re having any problems using our website, or if you have any questions or queries about us and our services, there are plenty of ways to get help.

Chat Now

The quickest way to get help is through our Chat Now service. Chat Now puts you straight in touch with one of our customer service team, so you can ask them any questions you have online.

Sometimes our customer service team can see people stuck on our website, so you might find them popping up from time to time to offer their help.

Chat Now is available between 9am to 6pm Monday – Friday.


Many answers to common questions and common problems can be found on our FAQs page

Contact Us

If you’re still stuck, you can always gives us a call, an email, or send us a letter. Visit our Contact Us page to find out how to get in touch.

Account Help

If you’ve forgotten your account password, don’t worry, there is a “Forgotten Password?” button on the Login/Register page. Click on the link and you’ll be able to enter your email address and have your password emailed to you.

If you need to change any of your personal details, such as your address, or change your password, simply log-in to your account. On your account page, you will be able to make changes to your personal details, and your password, by selecting one of the options on the left-hand menu.

If you are still having any problems with your account, please contact us.