Delivery Rates

Delivery

We aim to deliver to your door within 7-10 working days, at the latest, subject to availability. We also offer express delivery for most of our products.

Receiving delivery

Products that are dispatched by our nominated carrier will often require a valid signature as proof of delivery. Not all our products will require a proof of delivery signature - our customer service team will be happy to advise when a signature is required.

Delivery dates cannot be completely guaranteed. If you have not received your product within 10 working days, please contact our customer service team. We will make every reasonable effort to ensure that goods are always delivered within 28 days of being ordered.

Where do you deliver to?

We deliver to all UK addresses with a postcode, including the Isle of Man, Isle of Wight, and Anglesey. If you reside within a non-UK mainland area you may be subject to a small delivery surcharge; the delivery cost will be clearly displayed for you during checkout.

We also deliver to the Republic of Ireland at a flat rate of €8.95. Please contact customer services on (+44) 0871 221 2677 or 041 978 0003 for further information.

How much will postage and packaging cost me?

We have a very simple postage pricing structure, which allows discounts on postage for larger orders.

Basket value £0-£9.99
P&P is £2.95

Basket value £10-£19.99
P&P is £3.95

Basket value £20-£99.99
P&P is £4.95

Basket value £100+
P&P is £6.95

Priority Postage

We offer a priority postage service for an extra £4 in addition to the standard delivery rates listed above. Where available, you will have the option to select our priority postage service when you are entering your delivery address during the checkout process. If you have placed your order before 2.30pm on a working day (Mon to Fri Excl Bank Hols) we aim to deliver your goods within 2 working days.

We use DPD for our priority service postage. Here are some of the benefits of using this service:

Precise
We’ll tell you the exact hour in which we’ll arrive to deliver your parcel

Interactive
Use your text message to re-arrange your delivery slot

Tracking
You can see your deliveries as they happen with DPD mobile

Personal
We’ll also tell you which DPD driver is delivering your parcel

CLICK HERE to view a short film from DPD showing the benefits of using their priority service

What happens if I’m not in when you deliver?

Most of our products are dispatched by our nominated carrier and will usually require a valid signature as proof of delivery. If you are not in when your goods arrive by courier, a card will be put through your door giving details of the attempted delivery, and will provide contact details for the courier company. If this fails, the goods will be returned to JML.